Privacy Notice
Contact details
Telephone
07466520974
What information we collect, use, and why
We collect or use the following information to provide patient care and
services:
• Name, address and contact details
• Gender
• Pronoun preferences
• Date of birth
• Next of Kin details including any support networks
• Emergency contact details
• Health information (including medical conditions, allergies, medical
requirements and medical history)
• Information about care needs (including disabilities, home
conditions, medication and dietary requirements and general care
provisions)
• Test results (including psychological evaluations, scans, bloods, x-
rays, tissue tests and genetic tests)
We also collect the following special category information to provide
patient care and services.
This information is subject to additional protection due to its sensitive
nature:
• Health information
• Sex life information
• Sexual orientation information
We collect or use the following information for safeguarding or public
protection reasons:
• Name, address and contact details
• Emergency contact details
• Health information (including medical conditions, allergies, medical
requirements and medical history)• Information about care needs (including disabilities, home
conditions, dietary requirements and general care provisions)
We also collect the following special category information for safeguarding
or public protection reasons. This information is subject to additional
protection due to its sensitive nature:
• Health information
We collect or use the following personal information for dealing with
queries, complaints or claims:
• Names and contact details
• Addresses
We also collect the following special category information for dealing with
queries, complaints or claims. This information is subject to additional
protection due to its sensitive nature:
• Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting
and using your personal information. There is a list of possible lawful
bases in the UK GDPR. You can find out more about lawful bases on the
ICO’s website.
Which lawful basis we rely on may affect your data protection rights which
are set out in brief below. You can find out more about your data
protection rights and the exemptions which may apply on the ICO’s
website:
• Your right of access - You have the right to ask us for copies of your
personal information. You can request other information such as
details about where we get personal information from and who we
share personal information with. There are some exemptions which
means you may not receive all the information you ask for.
Read more about the right of access.
• Your right to rectification - You have the right to ask us to correct or
delete personal information you think is inaccurate or incomplete.
Read more about the right to rectification.
• Your right to erasure - You have the right to ask us to delete your
personal information.
Read more about the right to erasure.• Your right to restriction of processing - You have the right to ask us
to limit how we can use your personal information. Read more about
the right to restriction of processing.
• Your right to object to processing - You have the right to object to the
processing of your personal data.
Read more about the right to object to processing.
• Your right to data portability - You have the right to ask that we
transfer the personal information you gave us to another
organisation, or to you.
Read more about the right to data portability.
• Your right to withdraw consent – When we use consent as our lawful
basis you have the right to withdraw your consent at any time.
Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and
in any event within one month.
To make a data protection rights request, please contact us using the
contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide
patient care and services are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter
into or carry out a contract with you. All of your data protection rights
may apply except the right to object.
Our lawful bases for collecting or using personal information for
safeguarding or public protection reasons are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.• Contract – we have to collect or use the information so we can enter
into or carry out a contract with you. All of your data protection rights
may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing
with queries, complaints or claims are:
• Consent - we have permission from you after we gave you all the
relevant information. All of your data protection rights may apply,
except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
• Contract – we have to collect or use the information so we can enter
into or carry out a contract with you. All of your data protection rights
may apply except the right to object.
Where we get personal information from
• Directly from you
• Family members or carers
• Other health and care providers
• Insurance companies
How long we keep information
• Records are retained in accordance with legal and professional
requirements. Currently this is 7 years in line with NHS standards.
For more information on how long we store your personal information or
the criteria we use to determine this please contact us using the details
provided above.
Who we share information with
Others we share personal information with
• Other health providers (eg GPs and consultants)
• Insurance companies, brokers and other intermediaries
• Care providers
• Organisations we need to share information with for safeguarding
reasons
• Emergency services
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there
are circumstances where we will share relevant health and care
information. These are where:• you’ve provided us with your consent (we have taken it as implied to
provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share
or use the data;
• on a case-by-case basis, the public interest to collect, share and use
the data overrides the public interest served by protecting the duty of
confidentiality (for example sharing information with the police to
support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service
(Control of Patient Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief
Medical Officer for Scotland, the Chief Executive of NHS Scotland,
the Public Benefit and Privacy Panel for Health and Social Care or
other similar governance and scrutiny process.
How to complain
If you have any concerns about our use of your personal information, you
can make a data protection complaint to us:
Email: esther@ident-ot.co.uk
Telephone: 07466520974
If you remain unhappy with how we’ve used your data after raising a
complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113